Can I change the delivery address?
Absolutely! If you can please email or call 014978111 to notify us of the change in address.
Please note, if your order has already been dispatched or delivered then a 24 hour delay may incur.
Additional charges may apply and we will discuss this with you.
Can I Return My Items?
Apologies but we are unable to accept returns of inflated and personalised orders as the items are
individually created for each customer, therefore, cannot be reused or resold. If your balloons are faulty
this does not affect your statutory rights.
Caring For Your Balloon
Please note latex balloons last up to 12 hours only.
Our Inflated foil and bubble balloons last for up to 5 days depending on how the balloons are stored.
Our balloons are designed for display purposes and not to be used as a toy so please keep away from
curious little hands. In order for your balloons to be in the best condition possible, they should be stored
at room temperature.Please do not leave the balloons in the car boot or shed overnight.
If your product arrives in a box/bag please double-check the balloons when they arrive to ensure you
are happy with them. Please do let us know if there are any issues.
Some balloons, such as our Supershape Numbers arrive on multiple weights so that they can be
displayed individually. This may result in the ribbons getting tangled during transit and can be easily
separated once out of their box/bag. Unfortunately, We're unable to provide refunds for tangled
My balloons are Faulty/Damaged
All of our balloon designs are created in store and by hand. Our talented team are very passionate
about balloons who don't allow any items to leave our shop unless they are absolutely perfect. Should
your balloons end up damaged in transit, please email us a picture of your product within 24 hours of
its arrival and we'll do all we can to rectify it.
As our products are perishable, we're unable to issue discounts or refunds if an image of the faulty item
isn't provided within 24 hours of arrival.
The Recipient Wasn't Home
Whilst we understand that sending a gift is likely to be a surprise, we do require a contact number for
the recipient just in case they are not at home and we need to make contact to arrange further delivery
arrangements i.e Leave the item in a safe place, with a neighbour or reattempt delivery the following
day. We are unable to issue any delivery charge or item refunds if the recipient is not at home.