Can I change the delivery address?

Absolutely! If you can please email or call 014978111 to notify us of the change in address.

Please note, if your order has already been dispatched or delivered then a 24 hour delay may incur.

Additional charges may apply and we will discuss this with you.

 

Can I Return My Items?

Apologies but we are unable to accept returns of inflated and personalised orders as the items are

individually created for each customer, therefore, cannot be reused or resold. If your balloons are faulty

this does not affect your statutory rights.

 

Caring For Your Balloon

Please note latex balloons last up to 12 hours only.

Our Inflated foil and bubble balloons last for up to 5 days depending on how the balloons are stored.

Our balloons are designed for display purposes and not to be used as a toy so please keep away from

curious little hands. In order for your balloons to be in the best condition possible, they should be stored

at room temperature.Please do not leave the balloons in the car boot or shed overnight.

If your product arrives in a box/bag please double-check the balloons when they arrive to ensure you

are happy with them. Please do let us know if there are any issues.

Some balloons, such as our Supershape Numbers arrive on multiple weights so that they can be

displayed individually. This may result in the ribbons getting tangled during transit and can be easily

separated once out of their box/bag. Unfortunately, We're unable to provide refunds for tangled

ribbons.

 

My balloons are Faulty/Damaged

All of our balloon designs are created in store and by hand. Our talented team are very passionate

about balloons who don't allow any items to leave our shop unless they are absolutely perfect. Should

your balloons end up damaged in transit, please email us a picture of your product within 24 hours of

its arrival and we'll do all we can to rectify it.

As our products are perishable, we're unable to issue discounts or refunds if an image of the faulty item

isn't provided within 24 hours of arrival.

 

The Recipient Wasn't Home

Whilst we understand that sending a gift is likely to be a surprise, we do require a contact number for

the recipient just in case they are not at home and we need to make contact to arrange further delivery

arrangements i.e Leave the item in a safe place, with a neighbour or reattempt delivery the following

day. We are unable to issue any delivery charge or item refunds if the recipient is not at home.